Introduction

At m9.shareym.com, we aim to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a return and refund process in accordance with the guidelines outlined below.

Eligibility for Returns

You may return an item within 14 days of receiving it. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when received. Some items, such as personalised goods and perishable products, may not be eligible for return.

How to Initiate a Return

To request a return, please contact our support team at returns@shareym.com with your order number, details of the item, and the reason for the return. Our team will provide you with instructions on how to return the product.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 5-7 working days.

Exchanges

If you would like to exchange an item for a different size or variation, please follow the return process and place a new order for the desired item.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or a refund at no additional cost.

For any additional questions regarding returns and refunds, contact us at returns@shareym.com.